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osTicket Reports
About the Plugin
Reports Mod was the premier Reporting Tool for osTicket, and now we present the new osTicket Reports Plugin. This plugin is the same great reporting tool that you remember but easier to install and maintain! Here are a few of the new features:
- Self contained plugin
- Multiple Language Support
Powerful and intuitive
This powerful reporting tool integrates seemlessly utilizing the new (and mostly undocumented) Plugin architecture of osTicket to provide a better more polished product.
Gone are the days of modifying the source code to install the best reporting tool for osTicket.
Tested and working
We've tested the plugin on multiple versions of osTicket on branches 1.10, 1.11, 1.12 and 1.14, however, the latest code is being developed for osTicket 1.11-1.14 only.
We offer the Reports Plugin in the following languages: English, French, Swedish, Arabic, Italian, German, and Afrikaans.
Screenshots
Quick Stats
Multiple time ranges - or just specify a custom range!
Multiple preset report types available
All Time - Help Topics
All Time - Clients
All Time - Agents
Try before you buy!
Over the years we've gotten many requests to trial the product. To facilitate these requests we have setup a demo site.
Demo Site
http://www.software-mods.com/demos/1.12/scp
Username: demo_admin
Password: reportsDemo
The demo site is reset daily at 1050 CDT so feel free to play around in it as much as you want.
osTicket Reports 8.3.1 July 2020
- New Added agent to subrows.
osTicket Reports 8.2.3 May 2019
- Misc Modified 'closed' counts for empty data, angled x-axis labels
osTicket Reports 8.2.2 April 2019
- New Added 'Tickets per Priority'.
- Fix SQL update to exclude NULL ticket IDs.
osTicket Reports 8.2.1 April 2019
- Fix Changed "Time to Resolution" to 0 in ticket rows when status is Open.
osTicket Reports 8.2.0 March 2019
- Fix Fixed missing PDF image and csv in scheduled reports
- Fix Replaced pChart with jpgraph for compatibility with PHP 7.2
osTicket Reports 8.1.0 February 2019
- New Added report type filter. Focus a report in on a specific team, department, organization, user, or agent.
- Misc Minor CSS tweak, rounded section headers.
osTicket Reports 8.0.9 February 2019
- New Updated to work with osTicket 1.11.
osTicket Reports 8.0.8 January 2019
- Fix Resolved timezone issue.